1. Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Processing time may be affected by weekends, public holidays, unusually high order volumes, inventory checks, or payment verification.

2. Estimated Delivery Time

Estimated delivery is typically 7–12 business days after dispatch.

Delivery estimates are not guaranteed arrival dates. Actual delivery may vary due to destination, carrier operations, weather, customs procedures, holidays, or other transportation circumstances.

3. Shipping Charges

Shipping charges, if applicable, are calculated and displayed during checkout before payment is completed.

Charges may vary depending on the destination, order characteristics, and available shipping method.

4. Fulfillment and Shipping Origin

Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination.

The fulfillment or shipping location may differ from the business registration address.

5. Tracking Information

Once an order has shipped, tracking information will normally be provided when available.

Tracking updates may take additional time to appear after the first carrier scan.

6. Shipping Address

Please review your shipping address carefully before submitting an order.

If you notice an error, contact customer support as soon as possible. Address changes cannot be guaranteed once fulfillment has started.

7. Shipping Delays

Delays may occur due to carrier disruptions, weather, customs processing, public holidays, or other circumstances beyond normal operational control.

If your order is significantly delayed, contact customer support with your order number so we can review the available tracking information.

8. Lost or Missing Packages

If tracking has not updated for an extended period or your package appears lost, please contact customer support.

We will review the shipment and coordinate with the relevant shipping or fulfillment provider to determine an appropriate solution.

A tracking status marked "Delivered" does not automatically prevent us from reviewing a legitimate delivery concern.

9. Customs and Import Requirements

International shipments may be subject to customs procedures, import duties, taxes, or other destination-country requirements.

Any charges collected during checkout will be displayed before purchase. Additional import charges, where applicable, are handled in accordance with applicable law and the shipping terms disclosed to the customer.

10. Shipping Assistance

For tracking questions, delivery concerns, or address-related requests, please contact our customer support team through the Contact Us page.