1. Seller of Record

Shenyang Guanjian E-Commerce Co., Ltd. is the seller of record for purchases made through zavendri.com, subject to the actual legal and payment arrangements applicable to each transaction.

Zavendri is the brand name under which this online store operates.

2. Placing an Order

By submitting an order, you make a request to purchase the selected products under the applicable store terms.

Please review product selections, options, quantities, prices, shipping address, and payment details before completing checkout.

3. Order Confirmation

An order confirmation is normally sent after checkout using the contact information provided with your order.

Orders may be subject to payment authorization, inventory availability, shipping eligibility, address verification, and fraud-prevention checks.

4. Product Pricing and Availability

Product prices and availability are displayed on the website and during checkout.

Applicable shipping charges and other amounts collected during checkout will be shown before purchase completion.

Obvious pricing, listing, or inventory errors may be corrected where permitted by applicable law.

5. Payment Terms

Customers may select from the payment methods made available during checkout.

Payment must normally be successfully authorized before fulfillment unless another accepted payment arrangement is expressly offered at checkout.

6. Order Review and Cancellation

We may decline or cancel an order for legitimate reasons, including:

• Payment authorization failure.
• Suspected fraudulent activity.
• Unavailable inventory.
• Obvious pricing or product listing errors.
• Unsupported delivery destinations.
• Applicable legal restrictions.

If payment has already been captured for an order that we cancel, an appropriate refund will be issued.

Customers requesting cancellation or modification should contact customer support as soon as possible. Changes cannot be guaranteed once processing, fulfillment, or shipment has started.

7. Shipping and Delivery

Delivery estimates are not guaranteed arrival dates. Actual delivery may be affected by destination, carrier operations, customs procedures, weather, holidays, or other circumstances.

Additional information is available in our Shipping Policy.

8. Returns

Eligible products may be returned within 30 calendar days after delivery.

Return requests must follow the procedures described in our Return & Refund Policy. Please obtain return authorization before sending an item back.

9. Refunds

Approved refunds are issued to the original payment method within 5–10 business days after the returned product has been received and inspected, or after a refund is otherwise approved.

Additional bank or payment provider processing time may apply.

10. Damaged, Defective, or Incorrect Products

If a product arrives damaged, defective, incorrect, or materially different from its description, contact customer support promptly.

We will review the request and provide an appropriate replacement, refund, or return solution without additional cost to the customer.

11. Consumer Protection

Nothing in these Terms limits consumer rights or remedies that cannot legally be excluded under applicable law.

12. Related Store Policies

Purchases are also subject to our Shipping Policy, Return & Refund Policy, Privacy Policy, Payment & Security information, and Terms of Service.

Where mandatory consumer protection law provides additional rights, those requirements will prevail.